Why were the PS5 and Xbox Series X pre-orders so chaotic?

Buying a new, next-generation console is supposed to be an exciting thing. But this generation, pre-orders for the two upcoming consoles, the PlayStation 5 and the Xbox Series X, were more of a time for frustration and disappointment as the preorder periods for both consoles turned into complete fiascos. So what happened? The PlayStation 5 pre-orders were the first to launch — prematurely, apparently. While pre-orders were supposed to start on September 17, they actually went live on September 16 with almost no warning. Within minutes, both versions of the PS5 were sold out everywhere, and even those who thought…

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